PowerHivePro FAQ
Ordering & Payment
How can I get the latest product catalog?
You can view and download our most up-to-date Equipment Catalog at the bottom of our website.
What payment methods do you accept?
We accept all major credit cards, PayPal, Shop Pay, Google Pay, and more.
Can I cancel or change my order after it's placed?
If your order hasn’t shipped yet, we’ll do our best to update or cancel it. Just contact us as soon as possible.
Do you charge sales tax?
Sales tax is applied based on your shipping address and local tax laws. You’ll see the exact amount at checkout.
Can I place an order over the phone?
Yes! If you prefer to order by phone, give us a call at 0086-15851945353, and a team member will assist you with your purchase.
How do I use a promo code or discount?
Enter your promo code during checkout in the "Discount Code" box. The discount will be applied before you complete your purchase.
Why was my payment declined?
This could be due to incorrect information or a card issue. Double-check your details or try another payment method. If the problem continues, contact your bank or give us a call at 0086-15851945353 for help.
Can I get a copy of my invoice or receipt?
Yes! You’ll receive an email confirmation with your invoice. You can also request a copy anytime by contacting us at 0086-15851945353 or by email at support@powerhivepro.com.
Shipping
When will my order ship?
Orders received before 11am PST will ship the same day. Orders received after 11am PST will be shipped out on the following day. Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
How can I track my package and check its progress?
Every fulfilled order includes a tracking number. If you're having trouble tracking your package, email support@powerhivepro.com, and we will assist you with your tracking status.
Can I expedite my order?
Yes, you can choose faster shipping by emailing support@powerhivepro.com or speaking with a service representative.
What carrier will my order ship with?
PowerHivePro uses a variety of national and regional carriers to get your order to your doorstep quickly and safely. Our national carriers include FedEx, UPS, USPS, and more.
Does PowerHivePro offer international shipping?
Thank you for your interest in our international shipping options. At this time, we only deliver within the United States. If you don't see your country listed, we apologize for the inconvenience. Please reach out to our support team at support@powerhivepro.com, and we'll be happy to assist you..
What should I do if my order arrives damaged or incomplete?
Contact us immediately at support@powerhivepro.com or 0086-15851945353, and we will resolve the issue as quickly as possible.
Service & Support
Can I return my product?
If you need to return your order, we’re here to help. Just email us at support@powerhivepro.com or submit a Service Request, and we’ll guide you through the process.
What is your return policy?
Returns are accepted within 30 days of purchase. Items must be unused and in original condition. Some exclusions apply. For more information, check out our Return Policy.
How long does it take to process a refund?
Once we receive and inspect your return, refunds are typically processed within 5–10 business days.
How do I register my product for warranty coverage?
Registering your product is quick and easy. Just go to our Product Registration page and enter your model number, serial number, and contact info to activate your warranty.
How do I submit a warranty claim?
Use our Service Request form online or contact support at support@powerhivepro.com. We’ll guide you through the process.
Where can I get my equipment serviced or repaired?
You can bring it to a PowerHivePro-authorized service center or contact us to arrange service. Find a service center near you here.
What does the PowerHivePro warranty cover?
Our warranty covers defects in materials and workmanship for a set period (usually 1–3 years, depending on the product). Wear parts are not included. Check out the PowerHivePro Limited Warranty here.
Where can I find the manual for my equipment?
You can download the manual for your PowerHivePro product directly from our website. Just visit the Manuals section or check the product page for a quick link to the PDF version.
Where can I get a parts list or service manual?
Parts lists and service manuals are available for download on our Manuals page. If you need help finding the right document, contact us at support@powerhivepro.com.
Dealers & Distributors
How do I become an authorized PowerHivePro dealer?
To become an authorized dealer, reach out to us at sales@powerhivepro.com. A representative will contact you to discuss requirements and next steps.
What are the requirements to become a PowerHivePro distributor?
We look for partners with established distribution networks, industry experience, and a commitment to service. Contact our sales team at sales@powerhivepro.com to start the conversation.
Can dealers access marketing materials and support?
Absolutely. We provide branded marketing materials, product images, brochures, and technical specs to help you promote and sell PowerHivePro products.
How do I place a bulk order as a dealer?
Once you're approved as a dealer, you'll receive access to our ordering system. You can also place orders directly through your account manager or via email.
Other
Where is PowerHivePro located?
PowerHivePro is proudly headquartered in San Diego, California, where our main office oversees operations, customer support, and product innovation.
We also operate multiple warehouse facilities to ensure fast, reliable shipping across North America, including:
-
West Coast Warehouse – Main warehouse and fulfillment center supporting the West Coast.
-
East Coast Warehouse – Regional warehouse serving the East Coast and Southeastern U.S.
When does PowerHivePro release new products?
New products are typically launched throughout the year. Sign up for our newsletter or follow us on social media to stay in the loop!
Are you hiring?
We’re always looking for talented individuals! Check our Careers page for current job openings.
Any other questions?
If we haven’t answered your question, you can contact us below, and we will get back to you as soon as possible.
Customer Support:
Phone: 0086-15851945353
Email: support@powerhivepro.com